Now you all know how to build a good team environment in you your hotel it’s time to improve it.
If you are reading this and haven’t read last weeks blog check it out below:
Improving teamwork is a constant; owners and top management should always be focusing on how to improve teamwork in the workplace. – After a period of time, team dynamics can fade and become lacklustre. So, how do you ensure your team is constantly growing and most importantly how do you constantly improve it – follow these simple steps:
Have an open door policy
This is a very important aspect of any office, not just the accommodation industry. Top management and owners should always be willing to talk to any level of the team or any staff member in the organisation.
Having an open door policy is one thing but actually having team members and staff approach you is another, as a manager or owner you need to be approachable. You can enhance this by:
– Management should always listen to suggestions and questions from the team.
– Listen to all questions and enquires and most importantly respond to them, regardless of the scope.
– Provide feedback on all suggestions even if they aren’t viable
– Be a supportive person for any team member in times of need
Base roles on individual Strengths
Allocating team roles is always a tricky job however; it can be made easy if you focus on the individual strengths of each team member. When team members are allocated roles they are good at or have significant knowledge about, they feel confortable in the group and instantly the team dynamics are off to a positive start.
Allow members to step up
Allocating roles based on individual strengths is very important however, it is just as important to allow team members to step up and assign themselves to roles that they think they can accomplish successfully. This is particularly important when you have quiet or introverted team members, encouraging them to step up without a push will be of huge value to the team dynamics. – As a manager or owner it is important to encourage all team members to participate.
Focus on positive feedback
Positive feedback is always something that people forget to talk about, most team members are quick to point out the negative things but often forget about the positive things the person has also done. Positive feedback is a very powerful tool for encouraging a positive atmosphere, which, in effect makes everyone feel valued and increases team and office moral.
All team members should be encouraged to brainstorm and put their ideas forward. All ideas should be encouraged regardless of how ridiculous they may sound at the time.
Encourage outside of work activities for team building
It is very important to encourage team members to socialise outside of work – doing this builds trust and helps to remove any awkward barriers such as asking “silly” questions, or putting their unique ideas forward.
All team members should be aware of all expectations and objectives before they even begin as a group. – If the team is beginning a fresh start, one if the first jobs on the agenda should be setting clear objectives and expectations.
To affectively monitor progress teams must set clear goals, objectives and timelines to complete them. – As a manager it is you job to ensure the team is meeting their agreed progress goals. If the team is on schedule and they are tracking well it is important to reward their achievements, similarly, if they are behind they should be disciplined.
Training and support
Unfortunately staff do not train themselves therefore, it is managements job to ensure that all staff receive on-going training throughout their careers. Training and development not only builds the team members knowledge and skills but it also helps them participate in team conversations. – Conversations and group chats that they may not of been able to add value to before.
Setting challenges and rewarding results
Like any business its very important to set you team challenges. Setting challenges is a very important part of team dynamics; it helps the team work together and encourages their problem solving skills.
When teams achieve a positive result or complete a challenge it’s extremely important to reward them. – This can be particularly affective if there are multiple teams as it can create some friendly competition. Just remember recognition goes a long way.